We offer creative consultancy, operational audits & 
 mystery guest services
to hotels looking to sharpen procedures, maintain standards & iron out the wrinkles.

We offer creative consultancy, operational audits & 
 mystery guest services
to hotels looking to sharpen procedures, maintain standards & add a little sparkle.

We offer creative consultancy, operational audits & 
 mystery guest services
to hotels looking to sharpen procedures, maintain standards & add a little sparkle.

We offer creative consultancy, operational audits & mystery guest services to hotels looking to sharpen procedures, maintain standards & iron out the wrinkles.

Adding a little sparkle.

Adding a little sparkle.

We offer creative hospitality advice to boutique upstarts, sleepy B&Bs and small hotels that lack identity or individuality. Our packages include marketing strategy support, mystery guest services, complaints workshops and operational audits. 

We work with ambitious hoteliers to create bespoke strategies that will transform a good hotel into a great one. We know that every business is unique, so work hard to uncover individual spirit and soul to weave into new stories that are designed to inspire and entice.  

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MYSTERY GUEST

We'll book ourselves in for an overnight stay, and send over a detailed report on our findings: what we loved, what was missing and what could be improved upon. We recommend an ongoing retainer for quarterly visits to ensure standards are maintained.

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MARKETING

We offer comprehensive guidelines on recommended marketing activities based on your product, competitors and target market, which could include content marketing, influencer strategy, PR, creative campaigns and digital marketing.

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SOPS

We spend time with your team and audit your standard procedures, which could include reception, rooming or housekeeping.
A follow-up report details our recommendations and suggested guidelines to ensure each guest receives the same level of service, and that it is consistant with the brand tone.

The Palette Reporter

The Palette Reporter

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hf@hotelpalette.com
+44 7722007881

51a Rodney Street,
Liverpool, L1 9ER