Room Service
Room Service is our blog and quarterly paper that explores hospitality in the context of future trends, culture, technology and global issues. If you would like to order a free copy of the latest issue, please email us.
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Perfect Hotel Bathrooms
Bathroom renovations can boost occupancy and revenue, providing a considerable return on investment.
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Ideas for Low Season
If you’re faced with quiet snaps during the week or low-season, there are a few things you can try with varying degrees of effort and investment.
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A Warm Reception
As the first and last physical interaction with every guest, the reception area is an important area to get just right.
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Building a Brilliant Hotel Brand
Brand building is one of the most crucial processes in business development – and no, it isn't just a logo.
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2023 Hotel Trends
My predictions for hotel trends next year include flat-pack hotel experiences and buying the bedsheets.
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World of Interiors
We now offer interior design strategy, but what is it?
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Exit through the Gift Shop
Hotel merch is having a bit of a moment. Here's how to do it right...
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It’s a Family Affair
Parents want straightforward travel and logistics, preemptive service and thoughtful touches.
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Working with Influencers
Influencer marketing is a highly effective way of getting in front of new guests on social media
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8 Ways to Improve a Holiday Rental
Ready to take your holiday cottage or Airbnb property to the next level? Replicate the hotel experience with these tips.
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The Luxury of Seclusion
Socially-distant stays are the order of the day. We examine the trend and explore the ways in which hoteliers can adapt.
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Healthy Hotel Design
We look at wellness within hotel design and the importance of light quality, biophilia and a thoughtful balance of public and private space.
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Introducing Hotel Palette
Our imaginary hotel is the perfect storm of service, soul and style. Hannah reveals the must-haves of her ultimate stay.
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Olfactory Branding
Hannah explores the power of bespoke fragrance in hotels and looks at how it could be (and when it should never be) utilised, on every budget.
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Destination Marketing
As international travel recovers, we must explore clever and thoughtful ways to appeal to the domestic market.
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Covid-19: The Meaning of Hospitality
The meaning of hospitality is a compelling and curious conversation to be having in the 2020s.
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Covid-19: (Re)opening ceremony
The true lift on lockdown will be decided by individuals who rebook only when they feel comfortable to do so.
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Covid-19: The Future of Travel
It’s time to stride into a new era with trend forecasts and a future brand roadmap to ensure your business stays ahead.
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Covid-19: Absence makes the heart grow fonder
It’s important to remember that while we are desperate for bookings and revenue to return, guests are also longing to check in.
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Covid-19: Wine and Dine
Food and beverage operations will be tricky to navigate in a post-Covid environment.
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Thoughts #1: Coronavirus Special
Immobilised by the ongoing coronavirus crisis, the hotel industry is in a state of shock. We’re helping to plan for the future and prepare for a new reality in travel and tourism.
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Covid-19: Content Creation
Now is the ideal time to, metaphorically, get in bed with your customer.
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Covid-19: Immediate Steps
As lockdown eases with varying restrictions still in place, here's what you need to do.
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Checking in When You’re On
Hotel Palette is campaigning to make a range of eco-friendly tampons and pads a standard part of bathroom amenities in hotels across the UK.
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Why Sustainability Matters
Sustainability is vital for the future of every industry, and the hospitality sector is no different. We examine the environmental impact of the hotel industry and what changes are happening.
